Information about the presenter:

Kay Stephan, professor emeritus of Business Technology at the University of Akron, opened her etiquette training company, Classic Protocol, in Canal Fulton, Ohio, in 2000. Since then she has traveled coast-to-coast providing etiquette training for businesses, professional organizations and university leadership programs. Armed with academic experience and primary research, Kay has the necessary skills to customize programs to fit an organization’s specific needs which give clients a competitive edge in today’s challenging business environment.

Kay authored Peak Performance for Office Professionals as well as chapters in other academic books. Her etiquette topics have been published in newspapers, magazines, on radio and on television. Kay prepared and presented three live audio conferences that were broadcast throughout the U.S.

Kay’s experience includes being the interim Public Relations Director at the National First Ladies Library and Museum where she worked directly with Mary Regula, the wife of U.S. Congressman Ralph Regula from Ohio. She continues to volunteer for the library as a docent representing former First Lady Lou Henry Hoover.

Kay’s seminar topics are listed on her website. Her current focus is etiquette and front-line customer service for business, educational, and health-care organizations. She is designing programs to prepare candidates for the national customer service certification. She also provides individual coaching to businesspeople who wish to improve presentation skills. Her tag line “Serious topics presented with a light touch” is representative of her training style.

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